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At Capify, we aim to achieve a high level of customer satisfaction and trust.

We are always trying to improve our customer’s journey and the way we conduct our business.

We take pride in our customer service and place our customers in the heart of everything we do. We value you as a customer and therefore appreciate you taking the time to allow us to respond to your compliment, complaint or general feedback. This focus on customer relationships, trust, and doing what’s right for clients makes it imperative that financial organisations adopt a customer-centric strategy at Capify.

 

Making a complaint

Capify has developed an internal process to handle any complaints promptly while ensuring we bring the attention of Capify management.

You can contact us by calling on 1300 760 930, email us at customerservice@capify.com.au or simply fill in the below form.

 

Response timeframe

We will try to respond to each customer as quickly as possible.
In most cases, we respond within 1-2 business days, if however, it takes longer, we will contact you with a realistic timeframe but not exceeding more than five business days.

 

Our External Dispute Resolution Scheme

If an issue is not resolved to your satisfaction, you can lodge a formal complaint with the Australian Financial Complaints Authority (AFCA).

The AFCA provides fair and independent financial services complaint resolution that is free to consumers. Australian Financial Complaints Authority can be contacted at: 1800 931 678 (free call)
www.afca.org.au
info@afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001

We're here
to listen

Your feedback is important to us, upon receipt we will contact you directly within 24-48 hours.

Or call us

between 8:00am – 6:00pm (AEST) Monday–Friday

1300 760 930

Address

Level 7, 32 Phillip St
Parramatta NSW 2150
Australia

Apply anytime, anywhere

  • No application fee
  • No obligation
  • See how much you qualify for

Still have questions?

See our FAQs

Chances are someone else has had the same question and the answer will be in our FAQs.

Call us

Call us between
8:00am – 6:00pm (AEST) Monday – Friday

1300 760 930

Copyright © 2019 Capify Australia PTY LIMITED (ABN 38 630 469 117) trading as Capify. All Rights Reserved.