We take pride in our customer service and place our customers in the heart of everything we do. We value you as a customer and therefore appreciate you taking the time to give us the opportunity to respond to your compliment, complaint or general feedback.
Capify has developed an internal process to handle any complaints promptly, while ensuring it is brought to the attention of management.
You can contact us by calling on 1300 760 930, email us at firstname.lastname@example.org or simply fill in the below form.
We try to respond to every customer as quickly as possible, in most cases we respond within 1-2 business days, if it takes longer we will contact you with a realistic timeframe but not exceeding more than 5 business days.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Australian Financial Complaints Authority can be contacted at:
Your feedback is important to us, upon receipt we will contact you directly within 24-48 hours.
between 8:00am – 6:00pm (AEST) Monday–Friday
Level 7, 32 Phillip St
Parramatta NSW 2150
Chances are someone else has had the same question and the answer will be in our FAQs.
Call us between
8:00am – 6:00pm (AEST) Monday – Friday