We take pride in our customer service and place our customers in the heart of everything we do. We value you as a customer and therefore appreciate you taking the time to allow us to respond to your compliment, complaint or general feedback. This focus on customer relationships, trust, and doing what’s right for clients makes it imperative that financial organisations adopt a customer-centric strategy at Capify.
Capify has developed an internal process to handle any complaints promptly while ensuring we bring the attention of Capify management.
You can contact us by calling on 1300 760 930, email us at [email protected] or simply fill in the below form.
We will try to respond to each customer as quickly as possible.
In most cases, we respond within 1-2 business days, if however, it takes longer, we will contact you with a realistic timeframe but not exceeding more than five business days.
If an issue is not resolved to your satisfaction, you can lodge a formal complaint with the Australian Financial Complaints Authority (AFCA).
The AFCA provides fair and independent financial services complaint resolution that is free to consumers. Australian Financial Complaints Authority can be contacted at: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Your feedback is important to us, upon receipt we will contact you directly within 24-48 hours.
between 8:00am – 6:00pm (AEST) Monday–Friday
Level 7, 32 Phillip St
Parramatta NSW 2150